Frequently Asked Questions - Discountedlabs

No, you cannot split an order in two to use it in two different days. Please place two separate orders.

Yes, to cover physician expenses, a fee of $15 per order will be charged for refunds.

Here is our detailed refund policy.

If you notify us within 24 hours from your order time, we can refund you the amount that is represented by the code you have. We do not retroactively apply or change codes after 24 hours.

Due to state regulations, we are unable to offer services to residents of NY, NJ, AZ, and RI. No matter where you live, your lab order cannot be used at lab locations in the above-mentioned states. Please email us at [email protected] if you live close to states we serve.

Yes, however, you must provide a local address in the state that you will be tested. Prohibited states for Quest Diagnostics include NY, NJ, and RI.

Lab orders are valid for 9 months from the date of purchase. You can ask for an extra 90 day extension. If you do not use your lab order within this time period, it expires.

Blood test orders are good for 9 months.   You can read our Refund policy for more details.

No, you do not need to sign your order.

If you would like to have tests performed on different days it is best to order the tests separately.

You can place an order for your child but need to create an account with your child's name, gender and date of birth. You can use your address, email address, phone number and credit card. Minors must be accompanied by their parent or legal guardian at the lab. You need to show your and your child's ID at the lab.

You should receive an email confirmation and an email with instructions. If you do not see it, please check your spam folder.

Lab request forms can be downloaded right after you place your order. We will also email you an alert to download it. Please print the PDF file and take it to the closest lab that you can find in our "Find a Location" page.  Please do not sign that form. Get your blood drawn.  No fees will be charged by the lab. If the lab clerk asks you for your insurance information, tell him/her that your order is prepaid.  If they have any questions, they can call the phone number on the lab request form.

To download your lab request form and your test results (both in PDF format), please download Adobe Reader at Windows and Mac. 

No. You are not required to make an appointment at any of the lab locations. But some locations are busier than others.  If you wish, you can make an appointment by visiting: Find a Location

To keep costs and complexities down, we only sale the lab tests listed on our "Choose a Test" page.

Lab order forms can be used within 9 months after you place an order.

Recent state regulations have made it impossible for us to serve customers in those states.  Residents of those states cannot obtain blood testing in other states.

You should set up an account for that person with an email that you have not used yourself to place an order with us . The information on your orders (name, date of birth, and address) should correspond to the person getting his/her blood drawn. 

Your relative or friend can place their order and can use your credit card, however.  Since we do not mail (only email) results, the address on the card can be different from the home address of the person placing the order.

If your mailing address is in NY, NJ, AZ, or RI, you cannot obtain blood testing from us even if you drive to other states.  We are sorry about that.  Those states have special legislation that prohibits direct-to-consumer lab services from companies outside of them. If you are planning to visit any state that we serve, please email us at [email protected]

The decision is not up to us- it’s up to the customers HSA carrier/insurance company to accept the charges as a health care expense. The customer can try to submit expenses to his/her HSA insurance company. However, if his/her HSA company comes back with a request for more information about the transaction, we will not be responsible for providing such information.

Most lab test results will be emailed to you within 5-7 business days after you get your blood drawn. LC/MS-based tests like sensitive estradiol require up to 5 - 7 business days. You will receive an email alert when you can download your results. Some tests like CBC, CMP, Lipids and others may be ready within 2 days.

We will email you an alert as soon as your results become available (Usually 5-7 business days). Due to privacy regulations, we do not email or fax them to your physician. It is your responsibility to do so.

No, your results will remain completely confidential. 

Check your spam folder since lab test results alerts are emailed when they are ready for download from your profile. If you can't locate this email, please email us at [email protected]

Sometimes blood test results are partially ready (only a few of your tests).We wait until your entire order lab test results are ready to send them in one single email.

We believe that ExcelMale.com is one of the best and most moderated men's health forums online.  We suggest checking them out and registering to ask questions there.  They have over 47,000 members, including some well-known physicians. They also review clinics, compounding pharmacies, products, and services related to health.

Unfortunately, Discounted Labs does not offer same day testing or result delivery. Some tests, like CBC, CMP, lipids, and A1C, are available after 24 hours.  Other business days. Others take longer due to the assay complexity.

Typical Tests: 5-7 business days (maximum 14 days)
Estradiol, ultrasensitive LC/MS
Testosterone, Free + Total LC/MS
IGF-1, LC/MS
Reverse T3 LC/MS
DHT LC/MS
Cystatin C
Glutathione: Up to 3 weeks
Pregnenolone, LC/MS: Up to 3 weeks
Magnesium or Zinc in RBC: Up to 2 weeks
Cardio IQ- Up to 10 business days.
Apolipoprotein B up to 10 business days.

Several of these tests are analyzed using a specific technique called liquid chromatography/tandem mass spectrometry (LC/MS-MS). There's a special place in the U.S. where these precise machines needed for LC/MS panels run only on two specific days a week. So, sometimes the clock ticks a bit while we wait for samples to return from their initial collection points.

We are unable to separate results for tests that are ordered together. If you require results to be separated, place separate orders for the tests you need reported together.

We are unable to provide medical advice or interpret blood test results legally, but we do have a range of resources available to assist you in better understanding your tests:

1. HIGH AND LOW BLOOD TEST RESULTS: What Do They Mean?: This guide can offer general insights into what your test results might indicate.
2. Are you looking for a TRT, Thyroid, or HRT Doctor?: Our platform can help direct you to medical professionals who specialize in these areas, although we can't endorse any specific provider.
3. Discounted Labs Resources: We offer a variety of articles and tools to give you more information about blood tests, what they can mean, and how to proceed after you've received your results.
4. Video: HOW TO ORDER DISCOUNTED LABS ONLINE: For those unfamiliar with our process, this video walks you through how to order your tests online with ease.

If you have medical questions related to your blood test results, we highly recommend consulting a healthcare provider for professional advice tailored to your specific situation.

P.S. We're committed to making lab tests more accessible and easy to understand, but we urge you to seek medical advice from a qualified professional for diagnosis and treatment options.

DiscountedLabs.com was founded by frustrated self-reliant health advocates that needed more economical access to lab tests.

At DiscountedLabs.com we provide you with a doctor's prescription for your blood tests (every order is reviewed by a clinician). 

We currently serve the following states:

Alabama, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, North Carolina, New Mexico, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.

We pride ourselves on having the best prices available in most U.S. states (except NY, NJ, AZ, and RI). We are also committed to educating people about what blood tests mean via our blog and education pages. We also keep our blood test menu concise and simple so that you can find what you need faster. To make it easy for you, we have also created common blood test panels ordered by physicians for different conditions.

The decision is not up to us- it’s up to the customers HSA carrier/insurance company to accept the charges as a health care expense. The customer can try to submit expenses to his/her HSA insurance company. However, if his/her HSA company comes back with a request for more information about the transaction, we will not be responsible for providing such information.

Email us at [email protected] to ask us about our physician lab network.

Discounted Labs has a commitment to privacy for its customers. All credit card transactions are encrypted and insured. We will not sell or provide secure proprietary information input by customers to any outside parties. All customer information is kept on private, HIPAA-compliant servers

Yes, but you must place separate orders. Please remember that orders are good for 90 days, so use them before then.

If you are taking high dose Biotin, please stop it 72 hours before your blood draw. Biotin may interfere with hormone tests. Here are some other factors that can affect your blood test results

We have access to thousands of tests, some of which are not on our website. If there is a test you are interested in but can't find it on the website, email us at [email protected] and we will be happy to discuss the availability of the test.

Blood test orders are good for 9 months.   You can read our Refund policy for more details.

No, we cannot combine orders. If, after placing your order, you decide an additional test is needed, simply place another order and contact us prior to visiting the lab so that we can refund one of the lab fees. You only pay one lab fee per visit (blood draw)

We do not sell STD (STI) or Hepatitis tests.

No, we do not ship kits.  We sell blood tests that require for customers to go to the nearest Quest lab.

We are unable to provide medical advice or interpret blood test results legally, but we do have a range of resources available to assist you in better understanding your tests:

1. HIGH AND LOW BLOOD TEST RESULTS: What Do They Mean?: This guide can offer general insights into what your test results might indicate.
2. Are you looking for a TRT, Thyroid, or HRT Doctor?: Our platform can help direct you to medical professionals who specialize in these areas, although we can't endorse any specific provider.
3. Discounted Labs Resources: We offer a variety of articles and tools to give you more information about blood tests, what they can mean, and how to proceed after you've received your results.
4. Video: HOW TO ORDER DISCOUNTED LABS ONLINE: For those unfamiliar with our process, this video walks you through how to order your tests online with ease.

If you have medical questions related to your blood test results, we highly recommend consulting a healthcare provider for professional advice tailored to your specific situation.

P.S. We're committed to making lab tests more accessible and easy to understand, but we urge you to seek medical advice from a qualified professional for diagnosis and treatment options.

If you are planning to order tests that you will use on different days or weeks apart, please place a separate order for each.

Test costs vary, depending on what tests you order. You can see an example of pricing on some frequently ordered tests and profiles here

To keep costs and complexities down, we only sale the lab tests listed on our "Choose a Test" page.

Sometimes. Fasting is usually recommended for common tests like glucose and lipid profiles. Some physicians prefer that testosterone testing is done before breakfast since food may temporarily decrease the blood level of testosterone.Please read this article for more details Fasting Blood Tests - Everything You Need to Know

Check your spam folder since lab test results alerts are emailed when they are ready for download from your profile. If you can't locate this email, please email us at [email protected]

We do not offer saliva-based testing except for cortisol.  

You should set up an account for that person with an email that you have not used yourself to place an order with us . The information on your orders (name, date of birth, and address) should correspond to the person getting his/her blood drawn. 

Your relative or friend can place their order and can use your credit card, however.  Since we do not mail (only email) results, the address on the card can be different from the home address of the person placing the order.

Unfortunately, you have to have an address in one of the states that we serve in the United States.

If you order more than one blood test, only one blood draw is required.

We only sell the most accurate total and free testosterone test.

The Testosterone Free and Total LC/MS-MS  test provide two measurements for Testosterone levels. Results for this test will include Free Testosterone and Total Testosterone measured by liquid chromatography and tandem mass spectrometry (LC/MS-MS). 

This test is more sensitive than the one done by immunoassay and provides a more accurate measurement when total testosterone concentrations are very low (under 150 ng/dL, adequate for T testing in women) or very high (over 1500 ng/dL).

The decision is not up to us- it’s up to the customers HSA carrier/insurance company to accept the charges as a health care expense. The customer can try to submit expenses to his/her HSA insurance company. However, if his/her HSA company comes back with a request for more information about the transaction, we will not be responsible for providing such information.

We believe that ExcelMale.com is one of the best and most moderated men's health forums online.  We suggest checking them out and registering to ask questions there.  They have over 47,000 members, including some well-known physicians. They also review clinics, compounding pharmacies, products, and services related to health.

Email us at [email protected] to ask us about our physician lab network.

 Click on the blue tab at the bottom of the homepage, log in and redeem your points for discounts. More details.

Payments accepted include Visa, MasterCard, Discover, and American Express. We will add other methods in the future.

Yes, but you must place separate orders. Please remember that orders are good for 90 days, so use them before then.

If you are taking high dose Biotin, please stop it 72 hours before your blood draw. Biotin may interfere with hormone tests. Here are some other factors that can affect your blood test results

If you notify us within 24 hours from your order time, we can refund you the amount that is represented by the code you have. We do not retroactively apply or change codes after 24 hours.

Choose the tests you would like to have performed, add them to your cart and proceed to the checkout. Register as a new customer or patient, or log in if you are an existing customer. Complete checkout and follow the on-screen instructions to view and print your lab order. Take the lab order to the lab when you go for testing. Be sure to follow the preparation instructions for the tests ordered.

No, we do not offer DNA testing at this time, except for MTHFR

All fees are included in the cost of the tests when you place your order. No further payment is required at the lab.

No, Discounted Labs provides the lab order for you.

You can place an order for your child but need to create an account with your child's name, gender and date of birth. You can use your address, email address, phone number and credit card. Minors must be accompanied by their parent or legal guardian at the lab. You need to show your and your child's ID at the lab.

As specified in our detailed instructions sent to you after your order, we usually do not provide those types of itemized bills, tax ID's, or  CPT codes.

Remember that if you refer people using your affiliate link (which you can add to your website), you'll earn 5% commission on each purchase.

Here is how our affiliate program works:

https://www.discountedlabs.com/affiliate-program

We provide several types of panels, and our niche is hormone testing. We sell the most accurate assays (liquid chromatography/mass spectrometry) and have the lowest prices in the U.S.

We don't have food allergies or gut-related panels.  For those, we suggest Great Smokies Labs.

Here are a few of our panels:

https://www.discountedlabs.com/discounted-panels

This is how our ordering process works:

https://youtu.be/-RuMTuFqPPM

We are unable to provide medical advice or interpret blood test results legally, but we do have a range of resources available to assist you in better understanding your tests:

1. HIGH AND LOW BLOOD TEST RESULTS: What Do They Mean?: This guide can offer general insights into what your test results might indicate.
2. Are you looking for a TRT, Thyroid, or HRT Doctor?: Our platform can help direct you to medical professionals who specialize in these areas, although we can't endorse any specific provider.
3. Discounted Labs Resources: We offer a variety of articles and tools to give you more information about blood tests, what they can mean, and how to proceed after you've received your results.
4. Video: HOW TO ORDER DISCOUNTED LABS ONLINE: For those unfamiliar with our process, this video walks you through how to order your tests online with ease.

If you have medical questions related to your blood test results, we highly recommend consulting a healthcare provider for professional advice tailored to your specific situation.

P.S. We're committed to making lab tests more accessible and easy to understand, but we urge you to seek medical advice from a qualified professional for diagnosis and treatment options.

If you are planning to order tests that you will use on different days or weeks apart, please place a separate order for each.

DiscountedLabs.com was founded by frustrated self-reliant health advocates that needed more economical access to lab tests.

At DiscountedLabs.com we provide you with a doctor's prescription for your blood tests (every order is reviewed by a clinician). 

We currently serve the following states:

Alabama, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, North Carolina, New Mexico, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.

We pride ourselves on having the best prices available in most U.S. states (except NY, NJ, AZ, and RI). We are also committed to educating people about what blood tests mean via our blog and education pages. We also keep our blood test menu concise and simple so that you can find what you need faster. To make it easy for you, we have also created common blood test panels ordered by physicians for different conditions.

Unfortunately, we cannot take insurance. This allows us to keep the lowest prices possible. We do not provide information for insurance processing.

Test costs vary, depending on what tests you order. You can see an example of pricing on some frequently ordered tests and profiles here

No. You are not required to make an appointment at any of the lab locations. But some locations are busier than others.  If you wish, you can make an appointment by visiting: Find a Location

No, your results will remain completely confidential. 

To keep costs and complexities down, we only sale the lab tests listed on our "Choose a Test" page.

Sometimes. Fasting is usually recommended for common tests like glucose and lipid profiles. Some physicians prefer that testosterone testing is done before breakfast since food may temporarily decrease the blood level of testosterone.Please read this article for more details Fasting Blood Tests - Everything You Need to Know

We do not offer saliva-based testing except for cortisol.  

Recent state regulations have made it impossible for us to serve customers in those states.  Residents of those states cannot obtain blood testing in other states.

Unfortunately, you have to have an address in one of the states that we serve in the United States.

If you order more than one blood test, only one blood draw is required.

We only sell the most accurate total and free testosterone test.

The Testosterone Free and Total LC/MS-MS  test provide two measurements for Testosterone levels. Results for this test will include Free Testosterone and Total Testosterone measured by liquid chromatography and tandem mass spectrometry (LC/MS-MS). 

This test is more sensitive than the one done by immunoassay and provides a more accurate measurement when total testosterone concentrations are very low (under 150 ng/dL, adequate for T testing in women) or very high (over 1500 ng/dL).

Sometimes blood test results are partially ready (only a few of your tests).We wait until your entire order lab test results are ready to send them in one single email.

We believe that ExcelMale.com is one of the best and most moderated men's health forums online.  We suggest checking them out and registering to ask questions there.  They have over 47,000 members, including some well-known physicians. They also review clinics, compounding pharmacies, products, and services related to health.

Email us at [email protected] to ask us about our physician lab network.

Email us at [email protected] to ask us about our physician lab network.

Discounted Labs does not recommend physicians or write prescriptions. If you do not have a personal physician, email us at [email protected]

You can also visit our Resources page and input your information.